Technical Support Manager
Hewlett Packard Enterprise(3 months ago)
About this role
A Technical Support Manager at Hewlett Packard Enterprise leads the Customer Focused Technical Support (CFTS) team that provides senior support engineers with deep product knowledge across HPE networking products to cable and service provider customers. The role supports HPE’s edge-to-cloud networking portfolio and helps ensure premium, high-quality support for critical customer networks. The position is hybrid with an expectation of working approximately two days per week from an HPE office.
Required Skills
- Networking
- TAC
- Customer Support
- Team Leadership
- Metrics Management
- Data Analysis
- Hiring
- Communication
- Escalation Management
- On-Call
+1 more
Qualifications
- Engineering Graduate
- 12+ Years Experience
- 3+ Years Management Experience
- Junos Certification (preferred)
About Hewlett Packard Enterprise
hpe.comDiscover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.
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