Technical Support Engineer

United States - Genesys Cloud Services, Inc.(2 months ago)

HybridFull TimeJunior$73,809 - $97,763 (estimated)Product Support

About this role

A Product Support Engineer at Genesys helps deliver and maintain customer experience solutions built on Genesys Cloud and AI-powered platforms. This early-career role is based in Switzerland and is aimed at candidates with up to two years of experience in tech support, IT, or customer service. The position offers growth opportunities to develop technical expertise within a collaborative, global product support team.

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Required Skills

Troubleshooting
Networking
VoIP
Customer Service
Communication
Documentation
Escalation
CRM
Web Technologies
On-Call

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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