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Technical Support Operations Manager at Nextiva - ApplyBlast

Technical Support Operations Manager

Nextiva

11 days ago

3.7 on Glassdoor

Guadalajara, Jalisco, Mexico

Onsite

Full Time

Manager

0 applicants

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About this role

The Technical Support Operations Manager leads a large technical customer support organization through multiple supervisors, ensuring exceptional customer experiences while driving revenue growth and operational excellence. This manager-of-managers role involves developing frontline leaders, optimizing workforce capacity, and leveraging AI and data to improve support performance and commercial outcomes. The position requires balancing customer satisfaction metrics with business objectives in a fast-paced, onsite environment.

Responsibilities

Lead and develop multiple supervisors to drive technical support performance
Own commercial outcomes including revenue retention and cross-sell opportunities
Manage workforce capacity planning and scheduling to meet customer demand

Skills

About Nextiva

nextiva.com

Headquarters

Scottsdale, Arizona, United States

Company Size

1001-5000 employees

Founded

2008

View Profile

Nextiva is a unified customer experience management platform that unites every conversation across the customer journey, providing a single business communications system for voice, video, chat, social media, and email. It offers industry-leading business phone service, team collaboration tools, omnichannel CX features, and AI-powered contact center solutions. Founded in 2006, Nextiva focuses on integrated, scalable communications and customer-experience tools to help businesses streamline support and collaboration.