Technical Support Ops and Enablement Manager
Amplitude
About this role
A Technical Support Operations & Enablement Manager at Amplitude is responsible for scaling the global technical support organization by building systems, programs, and insights that improve efficiency and customer outcomes. The role focuses on developing enablement programs, processes, and tools to ensure support teams meet SLAs and deliver excellent customer experiences. This position sits at the intersection of support, product, and engineering in a fast-growing SaaS company.
Skills
About Amplitude
amplitude.comAmplitude is a product analytics and event‑tracking platform that helps teams turn user behavior into actionable insights to build better products. It offers digital analytics, behavioral reporting, segmentation, and experimentation tools so product, growth, and data teams can analyze user journeys, run experiments, and measure engagement and retention. Amplitude provides APIs, event instrumentation tooling, and integrations with common data stacks to support analytics at scale. Headquartered in San Francisco, the company serves both startups and enterprises.
Recent company news
SiliconANGLEAmplitude reports mixed earnings results after launching new agentic analytics tools
3 weeks ago
Stock TitanAI analytics firm Amplitude sees president depart, keeps 2026 outlook
2 weeks ago
Phys.orgCan a chatbot be a co-author? AI helps crack a long-stalled gluon amplitude proof
3 weeks ago
StockStoryQualys, Amplitude, Domo, Wix, and LiveRamp Shares Skyrocket, What You Need To Know
1 week ago
TrefisAmplitude Stock (-8.2%) : Sector-Wide AI Fears Trigger Liquidation
2 weeks ago
About Amplitude
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Amplitude .
Salary
$106k – $159k
per year