Technical Support Ops and Enablement Manager
Amplitude (13 days ago)
About this role
A Technical Support Operations & Enablement Manager at Amplitude is responsible for scaling the global technical support organization by building systems, programs, and insights that improve efficiency and customer outcomes. The role focuses on developing enablement programs, processes, and tools to ensure support teams meet SLAs and deliver excellent customer experiences. This position sits at the intersection of support, product, and engineering in a fast-growing SaaS company.
Required Skills
- Support Operations
- Enablement
- Onboarding
- Training
- Playbooks
- AI Workflows
- Automation
- Ticketing
- Dashboards
- Data Analysis
+3 more
About Amplitude
amplitude.comAmplitude is a product analytics and event‑tracking platform that helps teams turn user behavior into actionable insights to build better products. It offers digital analytics, behavioral reporting, segmentation, and experimentation tools so product, growth, and data teams can analyze user journeys, run experiments, and measure engagement and retention. Amplitude provides APIs, event instrumentation tooling, and integrations with common data stacks to support analytics at scale. Headquartered in San Francisco, the company serves both startups and enterprises.