Technical Support Representative II
FIS(25 days ago)
About this role
A Technical Support Representative at FIS provides day-to-day technical support for network infrastructure and desktop systems (software and hardware) to ensure proper operation of technology applications and equipment. The role is part of the EBT State Support Team and focuses on receiving, reviewing, analyzing, escalating, and resolving client-reported issues while maintaining high client satisfaction. This is a full-time hybrid position with required onsite presence in the posted locations.
Required Skills
- Client Communication
- Troubleshooting
- Escalation Management
- Desktop Support
- Network Support
- Incident Management
- Client Relationship
- Time Management
Qualifications
- Associate Degree in Information Systems
- Associate Degree in Computer Science
- Five Years Experience in Technical Role
About FIS
fisglobal.comFIS is fintech for bold ideas. FIS is behind the financial technology that transforms how we live, work and play.
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