Technical Support Specialist I - 3rd Shift
Eleven(7 days ago)
About this role
The Technical Support Specialist provides technical assistance and troubleshooting support to store leaders and franchisees, focusing on resolving IT-related issues efficiently to ensure minimal disruption to store operations. The role involves diagnosing problems, guiding users, documenting interactions, and escalating incidents when necessary across multiple store technologies.
Required Skills
- troubleshooting
- Hardware
- Network
- Remote Desktop
- Incident Management
- Customer Service
- POS Systems
- Windows
- Cybersecurity
- Networking
Qualifications
- Associates/2 Yr Degree
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