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Technical Support Representative - Pacific Time Zone at ContactMonkey - ApplyBlast

Technical Support Representative - Pacific Time Zone

ContactMonkey

4 months ago

3.2 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

Join ContactMonkey's Technical Support team as a remote Professional in the Pacific Time Zone, focusing on delivering exceptional customer service and resolving client issues worldwide. You will answer product queries, troubleshoot email delivery problems within a SaaS environment, and collaborate cross-functionally to drive continuous improvement. This role requires resolving complex concerns quickly while fostering strong relationships and ensuring client satisfaction through empathetic and accurate communication.

Responsibilities

Resolve client inquiries regarding product queries and email delivery issues promptly
Troubleshoot connectivity and configuration problems within email platforms like Outlook and Gmail
Collaborate cross-functionally with Success and Engineering teams to enhance support processes
Document ticket details accurately to identify trends and support data-driven decisions
Escalate complex concerns to appropriate teams ensuring seamless client satisfaction

Skills

About ContactMonkey

contactmonkey.com

Headquarters

Toronto, Ontario, Canada

Company Size

51-200 employees

Founded

2010

View Profile

ContactMonkey is an internal email communications platform that helps organizations create, send, and measure employee newsletters and other internal communications, typically within Outlook and Gmail.