Itel
The Technical Support Representative provides service assistance to client customers by isolating problems, educating customers on troubleshooting steps, and managing trouble tickets. The role involves providing first-contact support for residential and commercial customers to resolve video, voice, and internet connectivity issues while demonstrating outstanding customer service skills. The position requires diagnosing and resolving customer troubles efficiently to meet service level requirements.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Itel.