Technical Support Representative

LiveOak Fiber(2 months ago)

Niceville, FLOnsiteFull TimeMedior$68,891 - $92,868 (estimated)Customer Support

About this role

The Technical Support Representative at LiveOak Fiber provides frontline assistance to customers experiencing service or network-related issues. The role focuses on diagnosing problems, supporting provisioning of voice and data services, and ensuring accurate account and order management. It requires close coordination with engineering and customer service teams to resolve escalated issues and maintain high customer satisfaction. The position is based in Niceville, FL and involves limited travel and some physical activity.

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Required Skills

Technical Support
Customer Service
Troubleshooting
Network Diagnostics
Voice Provisioning
Data Provisioning
Order Processing
Account Management
Work Order Scheduling
Ticket Management

+10 more

Qualifications

Associate Degree
Network+
CCNA

About LiveOak Fiber

liveoakfiber.com

LiveOak Fiber is a broadband provider offering reliable, high‑speed fiber internet to both residential and business customers. They market straightforward, no‑contract plans with transparent pricing and no hidden fees. The company provides dedicated support across sales, technical, construction and billing channels and focuses on delivering fast, low‑latency connectivity and dependable uptime. Customers choose LiveOak for simple plans, clear pricing, and fiber‑grade performance.

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