Technical Support Representative

LiveOak Fiber(1 month ago)

Brunswick, GAOnsiteFull TimeJunior$54,455 - $73,023 (estimated)Customer Support

About this role

The Technical Support Representative at LiveOak Fiber provides frontline assistance to customers experiencing issues with fiber internet, voice, and data services. The role focuses on diagnosing and resolving service problems while maintaining accurate records and coordinating with internal teams. It supports a strong customer experience through responsive communication and proactive outreach. The position is based in Brunswick, GA and includes both office and occasional field-related tasks.

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Required Skills

Technical Support
Customer Service
Network Troubleshooting
Voice Provisioning
Data Provisioning
Order Processing
Account Management
Scheduling Coordination
Ticket Management
Cross-Functional Collaboration

+10 more

Qualifications

Minimum 2 Years Technical Support Experience
Networking Or Telecommunications Background
Associate Degree Or Equivalent Experience
Network+
CCNA

About LiveOak Fiber

liveoakfiber.com

LiveOak Fiber is a broadband provider offering reliable, high‑speed fiber internet to both residential and business customers. They market straightforward, no‑contract plans with transparent pricing and no hidden fees. The company provides dedicated support across sales, technical, construction and billing channels and focuses on delivering fast, low‑latency connectivity and dependable uptime. Customers choose LiveOak for simple plans, clear pricing, and fiber‑grade performance.