Technical Support Engineer ( Level 3)

Coates Group(1 month ago)

Mangalore, IndiaOnsiteFull TimeSenior$104,311 - $141,726 (estimated)Technical Support

About this role

The Level 3 Technical Support Engineer at Coates Group handles escalated deployment and post-deployment issues from Level 2 support for customers in quick-service restaurant and retail industries. The role focuses on deep analytical investigation of complex technical problems across hardware, software, and networks. It involves working closely with internal teams to resolve defects and ensure product reliability while maintaining strong customer rapport. The position is based in Mangalore within a global, fast-growing digital signage and customer experience technology company.

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Required Skills

Technical Support
Troubleshooting
Ticket Management
Customer Communication
Knowledge Base Documentation
Process Improvement
Hardware Maintenance
Network Troubleshooting
Linux Administration
SLA Management

+6 more

About Coates Group

coatesgroup.com

Coates Group is an Australia-based digital agency that delivers end-to-end digital merchandising and customer experience solutions. They design and implement integrated digital strategies, merchandising and technology to create engaging customer journeys that drive measurable business ROI for clients worldwide. Headquartered in Alexandria, NSW (Coates Group Pty Ltd), they partner with brands across channels to transform how customers discover and buy products online.