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Technical Support Representative at Acquire Intelligence - ApplyBlast

Technical Support Representative

Acquire Intelligence

1 month ago

3.5 on Glassdoor

Pasig City, Metro Manila, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Support Representative provides front-line technical support for consumer electronics and home-audio products, assisting customers with setup, configuration, and troubleshooting via phone, chat, and email. The role involves guiding customers through step-by-step solutions, documenting case details accurately, and escalating complex issues when necessary. This position requires strong troubleshooting skills and the ability to communicate clearly in a customer-facing environment.

Responsibilities

Provide front-line technical support for consumer electronics and home-audio products
Guide customers through step-by-step troubleshooting over phone, chat, and email
Document symptoms, troubleshooting actions, and outcomes in support cases

Skills

About Acquire Intelligence

acquire.ai

Headquarters

Melbourne, Victoria, Australia

Company Size

5001-10000 employees

Founded

2005

View Profile

Acquire Intelligence (formerly Acquire BPO), the global business process outsourcing provider, delivers safe, flexible, and innovative outsourcing and AI solutions—intelligently transforming businesses across CX, tech, and operations.