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Technical Support Representative at OpenEye - ApplyBlast

Technical Support Representative

OpenEye

13 days ago

4.3 on Glassdoor

Liberty Lake, Washington, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Support Representative provides phone and email support for OpenEye's video security products, including digital video recorders, security cameras, and associated software. This role involves troubleshooting hardware, software, and network issues to ensure timely and accurate resolution for customers. The position offers opportunities to learn new technologies and grow within the organization while delivering professional customer service.

Responsibilities

Troubleshoot network communications including router issues and switch problems
Analyze and resolve customer hardware, software, and network problems
Support customers over the phone, email, and remote automation interfaces

Skills

About OpenEye

openeye.net

Headquarters

Liberty Lake, Washington, United States

Company Size

201-500 employees

Founded

1999

View Profile

OpenEye is a company focused on video security and cloud-managed surveillance solutions for businesses. It provides security cameras, recording hardware, and software platforms that help organizations monitor, manage, and protect their facilities. The company serves commercial and enterprise customers through integrated security technology and related services.