Technical Support Specialist (AI / SaaS)

EvolutionIQ(1 month ago)

New York, NYOnsiteFull TimeJunior$96,141 - $127,695 (estimated)Technical Support

About this role

EvolutionIQ is hiring a Technical Support Specialist based in New York City to serve as the first point of contact for client users of its AI-enabled enterprise SaaS platform. This early-career role is ideal for recent graduates and offers exposure to AI-as-a-Service concepts, database querying, and enterprise workflows while supporting product adoption and cross-team feedback. The position supports candidate growth through mentorship, training, and engagement with Product and Engineering teams.

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Required Skills

Customer Support
Troubleshooting
Client Education
Data Analysis
Workflow Optimization
Product Feedback
AIaaS
SQL
Salesforce
Zendesk

+6 more

Qualifications

Bachelor's Degree (Computer Science/Information Systems/Engineering/Business)

About EvolutionIQ

evolutioniq.com

EvolutionIQ is an AI-driven claims guidance platform for property & casualty insurers that uses machine learning and advanced analytics to identify, prioritize, and guide high-value claims so adjusters can make faster, more accurate decisions. The platform surfaces actionable recommendations—triage, subrogation and recovery opportunities, fraud flags, and optimal settlement strategies—helping carriers accelerate recoveries and reduce leakage. Integrated into existing workflows, EvolutionIQ focuses on measurable outcomes like faster recoveries, lower costs, and improved operational efficiency, and is chosen for its carrier-focused models and explainable, scalable insights.

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