Technical Support Specialist I - 1st Shift
Eleven(7 days ago)
About this role
The Technical Support Specialist provides technical assistance to store leaders and franchisees, focusing on troubleshooting and resolving IT-related issues involving point-of-sale systems, network equipment, and store hardware. They ensure minimal disruption to store operations through effective diagnosis, documentation, and escalation when necessary.
Required Skills
- troubleshooting
- Remote Desktop
- POS Systems
- Networking
- Incident Management
- Customer Service
- Hardware Support
- Windows
- TCP/IP
- Cybersecurity
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