Help Desk Support Technician II

The Help Desk Support Technician II provides advanced technical support as a Tier 2 escalation point for the IT team, focusing on the diagnosis and resolution of complex hardware, software, and network issues. This role manages IT assets, mentors junior staff, and collaborates with senior technical teams to ensure seamless IT operations across the organization. The position requires strong expertise in Microsoft environments, VDI, and remote support tools to assist end users effectively.