Technical Support Specialist II - 2nd Shift
Eleven(7 days ago)
About this role
A Tier 2 Technical Support Specialist provides advanced troubleshooting and support for store technologies, networking, and IT infrastructure, assisting store leaders, franchisees, and internal teams. The role involves resolving complex technical issues, collaborating with resolver groups, and contributing to process improvements and training.
Required Skills
- Troubleshooting
- Networking
- POS Systems
- Remote Desktop
- Ticketing Systems
- System Monitoring
- Firewall
- VPN
- Active Directory
- Customer Service
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