Technical Support Specialist, Phone Systems

Steer(4 days ago)

RemoteFull TimeJunior$40,000 - $70,000Support

About this role

Steer is seeking a Phone Systems Support Specialist to maintain and troubleshoot the company's VOIP communication infrastructure, ensuring seamless connectivity and high-quality voice services. The role involves diagnosing technical issues, creating documentation, and collaborating across teams to improve communication systems.

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Required Skills

VOIP
Networking
Troubleshooting
SIP
Hardware
Software
Communication
Documentation
Customer Service
Support

About Steer

steer.io

Steer is a CRM built for auto repair shops that helps them book more appointments and grow recurring revenue. It centralizes online scheduling, two-way texting, service reminders, review generation, marketing campaigns, call tracking/CallerID+ and analytics in a single platform. The product set also includes AutoOps (after‑hours booking), customer segmentation, direct mail, websites, telematics integrations and Steer AI to automate outreach and surface insights. Steer targets single shops and multi-location groups looking to streamline communications, increase bookings and improve customer retention.

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