Technical Support Specialist, Phone Systems

Steer(6 days ago)

RemoteFull TimeJunior$72,000 - $84,000Support

About this role

Steer is seeking a technical support specialist to maintain and optimize the organization's communication systems, primarily focusing on VOIP and phone systems. The role involves troubleshooting, documentation, and collaboration to ensure seamless connectivity and service quality.

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Required Skills

VOIP
Networking
Troubleshooting
Customer Service
Documentation
Communication
SIP
Hardware Support
SOPs
Technical Support

About Steer

steer.io

Steer is a CRM built for auto repair shops that helps them book more appointments and grow recurring revenue. It centralizes online scheduling, two-way texting, service reminders, review generation, marketing campaigns, call tracking/CallerID+ and analytics in a single platform. The product set also includes AutoOps (after‑hours booking), customer segmentation, direct mail, websites, telematics integrations and Steer AI to automate outreach and surface insights. Steer targets single shops and multi-location groups looking to streamline communications, increase bookings and improve customer retention.

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