Technical Support Specialist (Tier 2)+ Cloud Operations – SaaS
Totaleto
About this role
A Tier 2 Technical Support Specialist / Cloud Operations Assistant role that involves troubleshooting, customer support, and cloud environment management within a software company. The position offers opportunities for growth in cloud operations, AI adoption, and client implementation.
Skills
About Totaleto
totaleto.comTotal ETO provides ERP software purpose-built for Engineer‑to‑Order manufacturers and custom machine builders. It centralizes quoting, estimating, engineering BOMs, change control, production scheduling and job costing to manage complex, highly configurable projects. The platform integrates with popular CAD and accounting packages to streamline data flow from design through finance and the shop floor. Total ETO is designed to improve estimating accuracy, traceability, and on‑time delivery for custom equipment makers.
About Totaleto
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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