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Technical Support Specialist at Cognism - ApplyBlast

Technical Support Specialist

Cognism

1 month ago

3.5 on Glassdoor

Skopje, North Macedonia

Onsite

Full Time

Junior

0 applicants

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About this role

Cognism is seeking an entry-level Technical Support Specialist to assist customers with product and account issues through email and live messaging. The role involves investigating technical problems, following established troubleshooting processes, and escalating complex issues as needed. This position offers structured onboarding and opportunities for career growth within the SaaS and technical support fields.

Responsibilities

Provide technical support to customers through email and live messaging
Investigate and resolve product-related questions and technical issues
Document troubleshooting steps and resolutions accurately in Zendesk

Skills

About Cognism

cognism.com

Headquarters

London, England, United Kingdom

Company Size

501-1000 employees

Founded

2015

View Profile

Cognism is a B2B sales intelligence platform that provides high-quality, compliant contact and company data to help revenue teams find, enrich, and engage prospects. The company emphasizes data quality and regulatory compliance (e.g., GDPR/CCPA), offering global coverage, APIs, and integrations with CRMs and outreach tools. Trusted by over 4,000 customers, Cognism combines firmographics, contact details, and intent signals to power prospecting, lead generation, and data enrichment for sales and marketing teams.