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Technical Support Specialist at BMO - ApplyBlast

Technical Support Specialist

BMO

1 month ago

3.6 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

The Technical Support Specialist provides primary ownership of technical support cases for BMO InvestorLine clients, troubleshooting issues with the website, mobile application, and digital services. This role involves diagnosing client-specific or platform-wide problems, coordinating investigations, and ensuring timely resolution through effective case management. The position requires strong technical aptitude and exceptional customer service skills to deliver a positive client experience.

Responsibilities

Troubleshoot and resolve complex technical issues with digital platforms and mobile applications
Manage end-to-end technical support cases from intake through resolution and escalation
Investigate root causes of reported issues and provide clear technical guidance to clients

Skills

Qualifications

CIRO licensed as an Investment Representative – Equities and Options

About BMO

bmo.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

1817

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BMO offers a wide range of personal and business banking services, including checking & savings accounts, loans, lines of credit, credit cards and more.