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Technical Support Specialist at Epicor - ApplyBlast

Technical Support Specialist

Epicor

20 days ago

3.9 on Glassdoor

Cleveland, Ohio, United States

Onsite

Full Time

Medior

0 applicants

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About this role

This role involves diagnosing and resolving technical and system issues for customers through phone, email, or chat, utilizing knowledge of client-server software, databases, and various hardware devices. The specialist is responsible for troubleshooting complex problems, documenting solutions, and escalating issues when necessary while maintaining up-to-date product knowledge. Additionally, the position requires assisting with system configurations, mentoring team members, and collaborating with other departments to enhance customer experience.

Responsibilities

Diagnose and troubleshoot technical and system problems for customers
Follow procedures to resolve client-server software application issues
Assist with system setup, configuration, and integration of products

Skills

About Epicor

epicor.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

Founded

1972

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Advanced ERP software curated to the unique needs of your business. Explore industry-specific tools for quicker ROI, better efficiency, and streamlined growth.