OpenText
The Technical Support Specialist provides technical support to OpenText customers via phone and electronic channels, diagnosing and resolving product-related issues. This role requires effective communication to deliver technical solutions to customers with varying levels of technical expertise while maintaining high customer satisfaction standards. The position involves end-to-end case ownership, collaboration with internal teams, and mentoring associate-level specialists.
OpenText helps organizations securely manage and connect data across the enterprise, transforming data into trusted, AI-ready information.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for OpenText.
1 month ago