Elation Health
Elation is hiring a Technical Support Specialist to transform customer support by leveraging AI to handle routine cases while focusing on complex escalations and product intelligence. The role involves configuring AI systems, synthesizing customer patterns into actionable insights for Product and Engineering, and mentoring team members to build reusable automation patterns. Success is measured by measurable case-volume reduction and the delivery of AI-driven solutions that reshape the conditions under which support cases occur.
Headquarters
San Francisco, California, United States
Company Size
201-500 employees
Founded
2010
Elation Health provides an AI-native, clinician-centered electronic health record (EHR) and Billing platform built specifically for primary care. Their unified, cloud-based platform combines an award-winning EHR with integrated billing workflows, AI-powered charting, telehealth, patient engagement tools, and value-based care support. Elation serves independent practices, small- and mid-sized practices, care groups, and direct primary care providers across a range of primary care specialties.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Elation Health.
21% below the average for this role
New EHR and patient record integrations with Claude AI
Jan 12, 2026