ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Technical Support Specialist at Aircall - ApplyBlast

Technical Support Specialist

Aircall

12 days ago

3.2 on Glassdoor

Remote

Full Time

Medior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Technical Support Specialist at Aircall provides second-level technical support for a customer communications platform, investigating complex issues related to integrations, APIs, messaging, and AI-powered features. The role involves leading live troubleshooting sessions with customers, translating technical findings into clear explanations, and collaborating with Product and Engineering teams to resolve platform issues. This customer-facing position requires strong analytical skills and the ability to manage multiple investigations simultaneously in a remote, global environment.

Responsibilities

Investigate escalated technical issues across the communications platform
Troubleshoot CRM integrations and API connectivity problems
Lead live troubleshooting sessions with customers to resolve complex issues

Skills

About Aircall

aircall.io

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2014

View Profile

Aircall is an AI-powered customer communications platform for SMBs and enterprises that unifies voice and messaging channels with intelligent AI Agents and AI Assistants for sales and support teams. The platform offers features including real-time coaching, live transcription, automated CRM updates, AI voice agents, and 24/7 autonomous customer coverage. It integrates with 250+ CRM and helpdesk tools including HubSpot and Salesforce, and is trusted by 23,000+ companies worldwide.