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Technical Support Specialist at Versapay - ApplyBlast

Technical Support Specialist

Versapay

6 hours ago

3.6 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Technical Support Specialist at Versapay serves as the technical bridge between customers and product/engineering teams, resolving escalated, complex technical issues involving integrations, APIs, and ERP workflows. This role requires deep product knowledge, advanced troubleshooting skills, and the ability to coordinate across multiple internal and external teams to drive continuous improvement in product and support processes.

Responsibilities

Resolve escalated complex technical issues involving ERP integrations and APIs
Perform in-depth log analysis and root cause analysis for customer-reported issues
Collaborate with product and engineering teams to validate software releases and escalate bugs

Skills

About Versapay

versapay.com

Headquarters

Atlanta, Georgia, United States

Company Size

201-500 employees

Founded

2006

View Profile

Versapay is a unified accounts receivable automation platform that simplifies the invoice-to-cash lifecycle by automating invoicing, enabling B2B payments, and using AI to streamline cash application. The platform combines billing, payments, and receivables management into a single solution to reduce manual work, accelerate collections, and improve cash flow. Companies use Versapay to modernize AR operations, improve buyer self-service, and lower days sales outstanding.