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Technical Support at Sereact - ApplyBlast

Technical Support

Sereact

1 month ago

Remote

Full Time

Medior

1 applicant

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About this role

This role involves providing first-line technical support for AI robotics systems, serving as the primary point of contact for customers across Europe. The position requires diagnosing and troubleshooting hardware and software issues remotely using tools like SSH, Docker, and Python. You will collaborate with internal teams to resolve complex problems and contribute to process improvements and documentation.

Responsibilities

Provide first-line technical support to customers for AI robotics systems
Diagnose and troubleshoot hardware and software issues using SSH, Python, and Docker
Collaborate with internal teams to resolve complex technical problems and escalate issues

Skills

About Sereact

sereact.ai

Headquarters

Stuttgart, Baden-Württemberg, Germany

Company Size

11-50 employees

View Profile

Sereact is an AI company that develops Cortex, a Vision-Language-Action AI (VLAM) that serves as a universal intelligence layer for autonomous robots across warehouse and fulfillment operations. Their technology enables zero-shot robotic picking, sorting, inspection, and returns handling across thousands of SKUs with over 99% pick success rates and 99.9% uptime, with no retraining or reprogramming required. Trusted by logistics leaders across five continents, Sereact's solutions — including robotic pick & place, putwall automation, Sereact Lens, and humanoid robotics — are live in production environments globally.