Technician II
AWE plc(1 month ago)
About this role
The TSG Technician II ensures the successful execution and implementation of customized solutions by leveraging advanced root cause analysis, service level agreements, and vendor relationships. This role manages and coordinates the delivery of an exceptional customer experience for all IT services, support, and project deployments while maintaining professional relationships and monitoring operational metrics.
Required Skills
- Technical Support
- Root Cause Analysis
- Customer Experience
- Project Coordination
- Microsoft Operating Systems
Qualifications
- Associate or Bachelor's Degree
- Technical Certifications such as A+ and Network+
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