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Technology Architect at Accenture - ApplyBlast

Technology Architect

Accenture

4 days ago

3.9 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Technology Architect role involves designing and delivering technology architecture for cloud-based contact center platforms, with a focus on AI-driven IVR solutions in Amazon Connect. The position requires hands-on expertise in prompt engineering, agent assist, and integration with services like Salesforce and Service Now. The role also encompasses team leadership, business development, and ensuring the successful delivery of complex transformation programs.

Responsibilities

Design and deliver technology architecture for cloud contact center solutions
Build AI-driven IVR solutions and agent assist features in Amazon Connect
Lead end-to-end delivery of contact center transformation initiatives

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.