Technology Service Management Lead
DigitalOcean(2 months ago)
About this role
This role is focused on leading and defining IT Service Management (ITSM) processes that align with the overall IT strategy for business success. It involves managing customer experience and overseeing IT service delivery while ensuring operational efficiency and effective team supervision.
Required Skills
- Communication
- Critical Thinking
- Customer Service
- Incident Response
- Information Technology Services
- IT Operations Management
- Risk Management
- Stakeholder Management
Qualifications
- Tertiary Degree
- ITIL V3 Foundation Certificate
- Expert or Equivalent in ITSM Processes
About DigitalOcean
digitaloceanspaces.comAn ocean of simple, scalable cloud solutions.
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