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Technology Strategy - IT Service Management (ITSM) Strategy & Transformation Manager at Accenture - ApplyBlast

Technology Strategy - IT Service Management (ITSM) Strategy & Transformation Manager

Accenture

27 days ago

3.9 on Glassdoor

Gurugram, Haryana, India

Onsite

Full Time

Manager

0 applicants

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About this role

The Technology Strategy - IT Service Management (ITSM) Strategy & Transformation Manager role focuses on analyzing, designing, and delivering ITSM strategy, process design, and operating model advisory to enhance service management maturity for global clients. The position involves engaging with senior stakeholders to assess ITSM pain points, drive transformation programs, and realize value through automation and modern service management solutions. This role requires strong consulting experience in ITSM frameworks and a proven track record in process re-engineering and strategic advisory.

Responsibilities

Analyze and design ITSM strategy, process design, and operating model advisory
Lead ITSM transformation delivery workstreams and ensure timely high-quality outputs
Guide teams in designing target-state processes and defining KPIs for value realization

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.