Technology Support Engineer
Accenture Federal Services(21 hours ago)
About this role
A Technology Support Engineer at Accenture ensures operational stability by resolving incidents, managing change requests, and maintaining the configuration management database. The role involves troubleshooting, collaborating with vendors, and supporting service management teams to enhance the efficiency of technology operations.
Required Skills
- Configuration Management
- CMDB
- Asset Data Analysis
- ITIL
- ITSM
- ServiceNow
- Discovery
- Change Management
- Troubleshooting
- Incident Management
Qualifications
- 15 Years Full Time Education
- ServiceNow Foundation
- ITIL v4
- ITSM Processes Knowledge
- Certified Systems Administrator (Preferred)
- ITOM Discovery or CMDB Certifications (Preferred)
About Accenture Federal Services
accenture.comAccenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.
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