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© All Rights Reserved. ApplyBlast.com
M-KOPA
The Telesales Quality Assurance & Training Analyst supports the retention team by evaluating sales interactions, identifying performance gaps, and developing training materials to enhance agent skills and customer communication. This role involves conducting quality evaluations, analyzing customer interactions, and delivering structured coaching to ensure adherence to sales processes and compliance standards. The position aims to drive digital and financial inclusion by helping agents explain payment plans correctly and maintain customer trust at scale.
Headquarters
London, England, United Kingdom
Company Size
1001-5000 employees
Founded
2011
M-KOPA is a fintech and consumer-tech company that enables affordable, pay-as-you-go access to essential devices, including solar energy systems and smartphones. Customers pay a small upfront amount and then make periodic micro-payments via mobile money until they own the device. The company focuses on financial inclusion and improving households’ energy and connectivity through accessible technology across Africa. Its tagline, Smart Phone, Smart Money, Smart Choice, highlights its model of affordable ownership through connected devices and flexible payments.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for M-KOPA.
M-KOPA didn’t post a salary, so this is our estimate from similar listings.
15% below the average for this role