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Tier 1 Application Support at U-Haul - ApplyBlast

Tier 1 Application Support

U-Haul

4 months ago

3.3 on Glassdoor

Phoenix, Arizona

Onsite

Full Time

Junior

0 applicants

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About this role

A Tier 1 Application Support Specialist at U-Haul provides technical product support via phone and chat to affiliates and end users for the WebSelfStorage application. The role requires troubleshooting system issues, educating clients on workflows, and maintaining high-quality customer service in a team environment.

Responsibilities

Provide phone and chat support for the WebSelfStorage application
Troubleshoot and resolve technical issues with full documentation
Educate U-Haul affiliates on application features and workflows
Maintain detailed and up-to-date records for all affiliate tickets
Diffuse difficult customer situations while remaining even-tempered

Skills

Qualifications

1 to 2 years of technical support or call center experience

About U-Haul

uhaul.com

Headquarters

Phoenix, Arizona, United States

Company Size

10001+ employees

Founded

1945

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Looking for trucks, trailers, storage, U-Box® containers or moving supplies? With over 25,000 locations, U-Haul is your one-stop shop for your DIY needs.