Tier 1 Frontline & Execution Team
Tendril
About this role
A Frontline Support Agent at Science On Call handles inbound customer support interactions through SMS, email, and tickets. The role focuses on rapid intake, accurate triage, troubleshooting, and clean escalation while ensuring customer satisfaction and ticket hygiene.
Skills
About Tendril
tendril.usTendril is a product design and development studio that helps organizations build digital products and brand experiences. They combine user research, UX/UI design, and engineering to deliver web and mobile apps, interactive websites, and visual identities. Tendril works with startups and mission-driven organizations using a collaborative, user-centered process. They emphasize thoughtful craft, clean front-end development, and scalable technical implementation to drive measurable outcomes.
About Tendril
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Tendril.
Salary
$101k – $148k
per year
More jobs at Tendril
Similar Jobs
Service Center Frontline Account Manager
02 CACI, INC.-FEDERAL
Technical Support Analyst - Tier 1
Bazaarvoice
Technical Support
Jobs for Humanity
Tier 1 Support Agent
LVT
REF97639P_2026233671 - Service Desk/ Application Support- Pune (WFO) - 1 to 3 years Experience
WNS Global Services
Tier 1 Support Analyst, IT Service Center
RGH Enterprises, LLC