Tier 1 IT Support Technician

This entry-level role serves as the first line of support for office, production, and warehouse staff across multiple locations, addressing issues with computers, printers, phones, Microsoft 365, and specialized bakery devices. Support is delivered via phone, remote tools, and in-person on the production floor, with comprehensive training provided for company-specific systems. The position requires strong communication skills, a customer service mindset, and basic technical knowledge of computer hardware and Windows OS.