Tier 1 Support Specialist
Full Sail University(9 months ago)
About this role
Full Sail University seeks Tier 1 Support Specialists to provide first‑level technical support to students, assisting with computer, LMS, and course‑related issues. The role involves delivering outstanding customer service, troubleshooting, creating reference materials, and working flexible night and weekend shifts.
Required Skills
- Customer Service
- Technical Support
- LMS Support
- Troubleshooting
- Documentation
- Training
- Ticketing
- Multitasking
- Communication
- Apple OS
+3 more
Qualifications
- Bachelor's Degree
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