Tier 1 IT Support Specialist – Remote
Bold Business(18 days ago)
About this role
A Tier 1 IT Support Specialist serves as the first line of support for a global workforce, performing initial triage, basic troubleshooting, and standardized request handling. The role ensures timely communication and clear documentation while escalating complex issues to Tier 2. It offers growth toward deeper security and automation responsibilities.
Required Skills
- Microsoft 365
- Google Workspace
- Azure AD
- Intune
- Troubleshooting
- Ticketing
- Jira Service Management
- RMM
- NinjaOne
- VOIP
+6 more
About Bold Business
boldbusiness.comBold Business is an offshore staffing provider that builds high-performing teams from expert talent around the globe, helping companies reduce labor costs by up to 60%. With 25+ years of experience, they source, onboard, and manage offshore professionals to deliver scalable, cost‑effective staffing solutions. Clients rely on Bold for its global talent network, managed-team approach, and focus on long-term performance and partnership.