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© All Rights Reserved. ApplyBlast.com
Bowhead
The Tier 2 Helpdesk Technician provides advanced technical support for the Department of the Air Force's Enterprise Information Technology as a Service (EITaaS) contract, resolving complex issues that Tier 1 technicians cannot address. This senior, escalated-support role operates 24/7 across Day, Swing, or Night shifts, utilizing remote access tools and ServiceNow to minimize downtime and maintain high customer satisfaction. The position also involves mentoring Tier 1 staff and contributing to knowledge base documentation to improve overall team performance.
Headquarters
Springfield, Virginia, United States
Company Size
1001-5000 employees
Founded
1999
Bowhead is a leading Alaska Native–owned government services company that supports U.S. defense and federal agencies. It delivers premier mission‑support and government services across the United States and overseas, helping customers execute critical operations reliably and securely. As a top Alaska Native company, Bowhead focuses on tailored, dependable solutions that sustain national security missions and federal programs.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Bowhead.