Tier 2 Support Engineer B
Ixsystems
About this role
TrueNAS is seeking a Tier 2 Software Support Engineer to assist with deploying and troubleshooting storage solutions for customers. The role involves providing technical support, resolving complex issues, and working closely with the support team to ensure customer satisfaction and system reliability.
Skills
Qualifications
About Ixsystems
truenas.comTrueNAS (from iXsystems) is an enterprise data platform that delivers secure, scalable, high-performance storage for modern workloads. Available as open-source TrueNAS software (CORE and SCALE) and validated enterprise appliances, it provides unified file, block, and object storage with features like OpenZFS-based data protection, snapshots, replication, and cloud integrations. Built for reliability and efficiency, TrueNAS targets virtualization, backup, databases, AI/media, and other demanding workflows. Organizations choose it for predictable performance, flexible deployment options, and strong community and commercial support.
About Ixsystems
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Ixsystems.
Salary
$20k – $30k
per year