Tier I Support Team Lead
Owner(18 days ago)
About this role
The Tier I Support Team Lead at Owner.com is a frontline leader for the Tier I support organization, focused on maintaining high-quality, consistent support for Owner’s restaurant customers in LATAM. This is a remote role based in Colombia, Mexico, or Costa Rica that partners across support functions to ensure alignment and scale. The position supports Owner’s mission of helping local businesses succeed online by sustaining excellent customer interactions and operational standards.
Required Skills
- Coaching
- Performance Management
- QA Calibration
- SLA Monitoring
- Escalation Management
- Customer Experience
- Communication
- Support Tooling
- Spanish Fluency
About Owner
owner.comOwner (Owner.com) is an all‑in‑one online ordering and restaurant marketing platform that gives independent restaurants access to the same tools major national brands use to drive sales. It offers branded online ordering and a mobile app with built‑in rewards and loyalty to boost repeat visits. The platform includes marketing automation, promotions, integrations (POS/delivery partners), and analytics to streamline operations and increase average order value. Restaurants use Owner to regain control of orders, reduce fees, and grow revenue through direct digital channels.
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