Tier 2 Technical Support Engineer (Hybrid,Costa Rica)

Armis Security(26 days ago)

HybridFull TimeMedior$84,451 - $112,374 (estimated)Technical Support

About this role

Tier 2 Technical Support Engineer at Armis provides second-level technical assistance for enterprise customers, helping them adopt and derive value from Armis’s device security platform. The role works closely with cross-functional teams (R&D, Operations, Solutions Architects, Product, and Customer Success) to support onboarding, deployment, and ongoing customer needs. The position is based in San Jose, Costa Rica on a hybrid schedule and emphasizes strong communication and problem-solving for service excellence.

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Required Skills

Technical Support
Troubleshooting
TCP/IP
Application Layer
Linux
SQL
Databases
Docker
Kubernetes
Scripting

+8 more

Qualifications

BS in Computer Science (Preferred)

About Armis Security

armis.com

Armis is a cybersecurity company that provides an agentless asset intelligence and security platform to discover and monitor every connected device across IT, OT, IoT and unmanaged device environments. The platform delivers continuous asset inventory, behavioral threat detection, vulnerability and risk scoring, and real‑time response and enforcement through integrations with network, endpoint, and security tools. Enterprises in healthcare, manufacturing, retail and critical infrastructure use Armis to reduce attack surface, detect anomalous device behavior, and automate remediation of device‑related risks.