Tier 2 Technical Support Engineer (Hybrid,Costa Rica)

Armis Security

2 months ago

4.4 on Glassdoor

San José, Costa Rica

Hybrid

Full Time

Medior

1 applicant

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About this role

Tier 2 Technical Support Engineer at Armis provides second-level technical assistance for enterprise customers, helping them adopt and derive value from Armis’s device security platform. The role works closely with cross-functional teams (R&D, Operations, Solutions Architects, Product, and Customer Success) to support onboarding, deployment, and ongoing customer needs. The position is based in San Jose, Costa Rica on a hybrid schedule and emphasizes strong communication and problem-solving for service excellence.

Skills

Qualifications

BS in Computer Science (Preferred)

About Armis Security

armis.com

Armis is a cybersecurity company that provides an agentless asset intelligence and security platform to discover and monitor every connected device across IT, OT, IoT and unmanaged device environments. The platform delivers continuous asset inventory, behavioral threat detection, vulnerability and risk scoring, and real‑time response and enforcement through integrations with network, endpoint, and security tools. Enterprises in healthcare, manufacturing, retail and critical infrastructure use Armis to reduce attack surface, detect anomalous device behavior, and automate remediation of device‑related risks.

Recent company news

The Times of Israel

Israeli cyber startup Armis nears deal to be sold to ServiceNow for up to $7b — report

Dec 14, 2025

Techzine Global

ServiceNow buys security firm Armis for $7.75 billion

Dec 23, 2025

CTech

Armis Security at a crossroads: IPO, capital raise, or strategic sale?

Aug 19, 2025

Business Wire

ServiceNow to acquire Armis to expand cyber exposure and security across the full attack surface in IT, OT, and medical devices for companies, governments, and critical infrastructure worldwide

Dec 23, 2025