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Treasury Support Escalation Specialist at First Interstate BancSystem - ApplyBlast

Treasury Support Escalation Specialist

First Interstate BancSystem

5 months ago

Billings, MT

Onsite

Full Time

Senior

0 applicants

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About this role

A Treasury Support Escalation Specialist serves as the final escalation point for complex Treasury support issues, collaborating with delivery teams and Relationship Managers to resolve advanced technical problems. The role involves leading customer conversations, mitigating risks, documenting resolutions, and providing feedback on process improvements to ensure high customer satisfaction.

Responsibilities

Serve as primary escalation contact for unresolved Treasury technical issues
Troubleshoot and resolve advanced operational problems related to Treasury services
Collaborate with internal teams to identify root causes and implement solutions
Lead proactive customer conversations to resolve complex account problems
Document resolution steps and contribute to team training materials