Trust & Safety Senior Specialist - Incident Operations
Thumbtack(3 days ago)
About this role
The Trust and Safety Incident Operations Specialist role involves managing escalated reports and disputes from users on a high-volume platform, conducting investigations, collaborating with internal teams to resolve issues, and making final decisions regarding account sanctions to ensure a safe user environment.
Required Skills
- Zendesk
- Salesforce
- Looker
- Collaboration
- Incident Management
- Risk Mitigation
- Policy Enforcement
- Account Sanctions
- Customer Support
- Investigation
About Thumbtack
thumbtack.comThumbtack is an online marketplace that connects people with local home service professionals across hundreds of categories — from plumbers and electricians to cleaners, landscapers, and event vendors. Consumers can search local pros, compare prices and reviews, request quotes, and book services online in a few simple steps. For professionals, Thumbtack offers lead generation and business tools to help manage jobs and grow their customer base. The platform’s matching and review system aims to simplify finding reliable help for home projects and everyday maintenance.
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