Trust & Safety Specialist, Critical Response
Instacart
About this role
Join Instacart's Critical Response team in a remote, full-time role focused on reviewing and taking action on misconduct or risk-related activities on the platform. The job involves analyzing user reports, resolving account issues, and collaborating with teams to ensure platform safety and compliance.
Skills
About Instacart
instacart.careersIndustries
Technology
Instacart is a grocery technology company that offers same‑day delivery and pickup by connecting consumers with personal shoppers and local retailers through a digital marketplace. It partners with thousands of national and regional stores to power online storefronts, fulfillment and logistics, and offers a subscription service (Instacart+) alongside merchant tools and advertising solutions. Instacart’s platform combines consumer apps, retail integrations, and data-driven tools for inventory, marketing and operations to help retailers reach customers and shoppers get groceries conveniently. The company’s mission centers on making the food people love accessible and convenient through technology and partnerships.
Recent company news
InstacartFareway Partners with Instacart to Launch Enhanced Digital Grocery Experience
1 hour ago
Retail Technology Innovation HubZoheb Hajiyani departs grocery technology firm Instacart and heads on over to OpenAI
8 hours ago
PR NewswireInstacart App Launches in OpenAI ChatGPT - First Company to Offer New Instant Checkout App Experience
Dec 8, 2025
Business of AppsInstacart Revenue and Usage Statistics (2026)
Jan 7, 2026
CNBCInstacart shares drop on report that FTC is probing company over AI pricing tool
Dec 17, 2025
About Instacart
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Instacart.
Salary
$23k – $29k
per year