TSR-Level 1
CallTek(1 year ago)
About this role
A Technical Support Representative provides frontline assistance to customers experiencing technical issues, ensuring positive service interactions and timely resolution of concerns. The role requires onsite presence and flexibility to work shifting schedules including holidays and weekends. This position is open to candidates with at least two years of college education and welcomes applicants with or without prior call center experience.
Required Skills
- Problem Solving
- Troubleshooting
- Communication
- Empathy
- Technical Knowledge
- Adaptability
- Call Center
Qualifications
- 2 Years College Education
About CallTek
calltekinc.comCallTek is a white label support company that specializes in providing a comprehensive range of customer support solutions tailored for various industries. Their services encompass technical support, customer service, and IT helpdesk solutions, allowing businesses to enhance their customer experience without needing to develop these capabilities in-house. CallTek emphasizes flexibility and scalability, helping clients manage customer interactions more efficiently through robust, customized support systems.
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