Upsell Account Manager

The Upsell Account Manager is responsible for managing the commercial lifecycle of existing customers, driving expansion and renewal revenue to support Net Revenue Retention above 100%. This role involves leading value-based upsell conversations, managing renewals, and partnering with Customer Success and Retention teams to ensure commercial execution aligns with customer outcomes. The position requires a data-informed, consultative approach to identify expansion signals and close deals that contribute to overall sales efficiency.