User Support Specialist - CAD Automation Design Tools
Hitachi(4 months ago)
About this role
Hitachi Energy is hiring a User Support Specialist to support internal users of CAD automation design tools through a hotline and ticketing system. The role focuses on helping users resolve tool-related issues and ensuring a high level of user satisfaction within a fast-paced support environment.
Required Skills
- Technical Support
- CAD Software
- Troubleshooting
- Ticketing Systems
- Remote Support
- Customer Service
- Issue Documentation
- Escalation Management
- User Guidance
- Communication Skills
+2 more
Qualifications
- Bachelor’s Degree in Mechanical Engineering
About Hitachi
hitachienergy.comHitachi Energy is a global energy technology company dedicated to powering the transition to a more sustainable, secure, resilient and affordable electricity system. It provides high-voltage products and systems (transformers, switchgear, HVDC), grid integration and automation, digital platforms and lifecycle services to utilities, industries and renewable developers. Hitachi Energy helps customers integrate renewables, modernize transmission and distribution networks, optimize operations and accelerate decarbonization at scale.
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