UX Conversational Designer

Liberate(1 month ago)

HybridFull TimeSenior$128,167 - $171,175 (estimated)Design

About this role

The Senior Conversation UX Designer will shape how Liberate’s insurance customers interact with the company’s AI-powered agents, focusing on language, tone, and context to build user trust. This cross-functional, high-impact role operates at the intersection of AI and user experience to create scalable, intuitive conversational products for the insurance ecosystem. The position is hybrid, based in Boston or San Francisco (Berkeley) with two days per week in-office.

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Required Skills

Conversation Design
Prompt Design
LLM Optimization
UX Design
Content Design
Interaction Design
User Research
Usability Testing
Data Analysis
Collaboration

+4 more

About Liberate

liberateinc.com

Liberate Voice AI provides conversational voice AI that answers inbound calls with human‑like dialogue, enabling 24/7 support and answering 100% of calls with no wait time. The platform automates routine interactions to deliver consistent 5‑star service while freeing live agents to focus on higher‑value or complex issues. Organizations use Liberate to eliminate hold time, scale voice support, and improve overall customer experience without adding headcount.